Frequently Asked Questions
- What are the standard delivery charges?
- At checkout you have asked for my CVV code. What is this?
- Can I have my order delivered to a different delivery address?
- How do I measure my windows?
- How can I check the fabric matches my room and décor?
- How do I use promotional codes?
- How long will it take for me to receive my goods?
- What do I do if I forget my password?
- Are my details kept safe?
- How can I order?
- How do I take care of my net curtains?
- Are the ready made curtains lined?
- Are the ready made curtains sold in pairs?
- What is gather for net curtains?
- What are sides hemmed for net curtains?
- My drop is not a standard size?
- What is a voile panel?
- Does my net curtain come with a pocket at the top?
What are the standard Delivery Charges?
We offer free postage with the Royal Mail on all orders. Standard charges for our express delivery are £8.99 per delivery address. Deliveries to Scottish, Highlands, Northern Ireland, Isle of Wight, Isle of Man and Channel Island are an extra cost.
At checkout you have asked for my CVV code. What is this?
CVV is Creditcard Validation Value. This is the 3 digit code printed or embossed on the back of your card. This is required as an extra security measure against card fraud.
Can I have my order delivered to a different delivery address?
Yes. Please fill in the delivery address details on the checkout page. If your billing address differs from the delivery address you will be asked to select the correct address.
How do I measure my windows?
Please see our measuring guides when you visit the relevant product page. All the information should be there, however if you do get stuck please call us or send an email and we will be glad to help.
How can I check the fabric matches my room and décor?
We take care to ensure that the colours on the images are as accurate as possible however each monitor and photograph can differ slightly.
You can order up to 4 samples free of charge by using our sampling form on the product pages. Samples will be sent by Royal Mail post within 7 days of ordering. Some designs may not have this service available due to the nature of the designs however you will be informed of this.
How do I use promotional codes?
Please enter the relevant code in the ‘discount voucher’ box on the secure checkout page, and then click apply. The page should then update with the new discounted price.
How long will it take for me to receive my goods?
We aim to deliver all stocked items within 3-5 working days however there may be a delay if your order is not in stock. If it is out of stock we will contact you with an estimated delivery date.
What do I do if I forget my password for my registered account?
If you have forgotten your password for your account do not panic! Just click on the following link here . When you arrive on the page just click on ”Forgot Password?’
Are my details kept safe?
Your details are always kept safe and are only used by NetCurtains.co.uk as we do not pass on details to third parties. The information you give us when you order is stored on a secure server which is monitored daily. Regarding payment we use well recognised secure payment systems Stripe and Paypal that have proven track records.
How can I order?
Orders can be placed on-line or by calling us on 0845 65 88 022. Our office hours are Monday to Saturday 9am – 5.30pm. Outside these hours please leave an email message and we will endeavour to get back to you as soon as possible.
How do I take care of my net curtains?
Net curtains should be hand washed at regular intervals. Before washing shake off any dust and then immerse into lukewarm water with detergent (not bleach based). The curtains should be left to drip dry and can be ironed on a cool temperature if needed. However a helpful tip is to hang the net curtains whilst still damp and the creases will fall out so you do not have to iron anything.
Are the ready made curtains lined?
All of the ready made curtains come fully lined. Net curtains and voile panels are not lined.
Are the ready made curtains sold in pairs?
Yes. Ready made curtains are only sold in pairs. Products such as door curtains, voile panels, jardinieres etc. are sold singularly. Occasionally some voile panels are sold in pairs however we would make sure you are informed of this before you purchase the item.
What is gather for net curtains?
Gather refers to additional material you need so you will have pleating to your curtains. Without gather the net curtain would appear just flat at your window which ruins the look of the product and removes the privacy that curtains offer. For this reason we recommend a 2.5 times gather. This basically means that if your window was 100cm wide, we would recommend 250cm of curtain to cover that window. But this is all down to preference. With heavily patterned net curtains you can easily get away with a double gather (x2.0), however if you are going with a plain curtain then you may feel that you want a triple gather (x3.0) so you can have the privacy without pattern.
What are sides hemmed for net curtains?
Hemming on curtains is where the end of a net is folded over on itself and sewn along the edge. This is necessary for voile curtains as voile material will fray. For net curtains this is not required as net curtains do not fray like voiles, but hemming the sides does offer a more complete look and makes the net look more attractive. For this service we charge £5.00 per curtain and can take approximately 7 working days.
My drop is not a standard size?
If the length of your window is not one of our standard sizes, we can have curtains altered to fit your window. Make sure you have your drop in centimetres, there is a converter at the top of the page. With net curtains select the made to measure tab and enter the drop you require and the prices will be worked out for you. With voile panels and ready made curtains there will be a box on each page for alterations which again just asks for the drop you would like to have. The additional costs will automatically be worked out for you. The time taken on the alterations should take approximately 7 working days. We do not offer an alteration service for ready made blinds but they all come with instructions on how to alter the drops which is a simple process. If you have any problems please call 0800 65 88 0 22 and we will gladly help.
What is a voile panel?
Voile panels are ready made voiles that have already had the sides hemmed. They come pre packed and ready to hang but come in a smaller number of sizes than voile curtains off the roll. The widths are generally quite a standard size (approx 150cm) so you may need to have more than one panel per window. If you are not sure please send us an email or give us a call.
Does my net curtain come with a pocket at the top?
All of the net curtains we sell will have a slot top so it is ready to hang. There are three products we sell for this – curtain wire, net rods and tension rods.
